VazART® · Help

Everything you need to know. We answer your questions.

Materials, care, shipping, payments, and customization.

Because being a mom shouldn't cost you being you.

The Product

What every mom asks

It's a baby-friendly accessory for moms: beautiful, tug-proof, and 100% chewable, made from antibacterial food-grade silicone free of BPA. Because as moms, we have to forget our accessories for a while — our motto is: Live your femininity and empower your motherhood!

Its benefits:

  • Designed with baby's safety in every detail.
  • Entertains baby during feedings, leading to greater concentration, longer feedings, and a stronger mom-baby bond.
  • Develops fine motor skills and stimulates sight and touch thanks to different textures and colors.
  • Calms baby's grasping reflex.
  • Works as a gum massager, relieves teething symptoms, and supports the development of maxillofacial muscles.
  • Mom can wear accessories without worrying about the baby getting hurt, damaging the necklace, or choking.
  • While babywearing, your baby is distracted without pulling your hair, hanging from your earrings, or scratching you.
  • Helps during growth spurts.
Each stage is designed according to the baby's developmental moment. You will find the complete explanation with all the differences on our stages page: view VazART® Stages

Yes, as long as it is used correctly. The necklace is worn by mom, not the baby. The baby explores and chews on it while being held or nursing, always under supervision.

The materials are antibacterial food-grade silicone, BPA-free, certified by the FDA and the EU. The clasps are tested to withstand more than 138 N without detaching or releasing parts. The baby should never be left alone with the accessory.

Watch resistance test video

Yes. The pieces are 100% chewable — they are made of food-grade silicone designed exactly for that purpose. Biting the necklace helps relieve teething discomfort and is a natural part of the baby's sensory exploration. The clasp or fastener should not be bitten.
No. It is an accessory for mom, not a toy. That's why VazART does not make necklaces with integrated teethers. Doing so makes the necklace perceived as a toy and can represent a real choking hazard if the baby is left alone with it. The necklace must be worn by mom while the baby explores it, always with supervision.
For child safety regulations, the pacifier clip has a maximum length of 22 cm not counting the clasp. This measurement is not arbitrary; it is the limit established by regulations to ensure that the accessory does not pose a risk to the baby. For this same reason, it is not possible to add letters or names: they would extend the pacifier clip beyond what is allowed.

Safety

Materials and certifications

BPA
FREE

Antibacterial food-grade silicone, free of BPA and toxic materials, with FDA (USA) and EU (Europe) certification. All clasps are special and safe for your baby.

Pacifier clips are designed following the European Standard EN 12586:2008+A1:2011, which requires them to withstand at least 90 N without breaking or detaching small parts.

At VazART, we go further: our internal tests apply 138.3 N (14.1 kg), equivalent to more than 50% above the minimum required, and our products successfully pass them. The rest of the products comply with EN-71 regulations.

Watch resistance test video


Use and Maintenance

Easy care, safe use

How to clean them
  • Hand wash with warm water and mild soap.
  • You can also put them in the dishwasher.
  • Do not boil or use a sterilizer.
  • Store in a dry, clean place at room temperature.
  • Replace every 3–4 months or at any sign of wear.
Warnings
  • Do not bite the clasp or modify the accessory.
  • Do not leave the baby alone with the necklace; always supervise.
  • Pacifier clips must be attached to clothing, never with loose ties.
  • Do not use pacifier clips while the baby is sleeping.
  • Verify correct assembly before each use.
  • Do not attach other objects to the pacifier clip.

Maintaining hygiene is simple. Follow these instructions according to the material:

Silicone · Pacifier clips · Necklaces

  • Hand wash with warm water and mild soap.
  • Rinse well and air dry.
  • You can also use a dishwasher.
  • Do not use sterilizers, microwaves, or boiling. The cord and clasps lose resistance with heat.

Beech wood pieces

  • Clean with a damp cloth.
  • Do not immerse in water.
  • Do not use harsh chemical products.
  • Apply vegetable oil from time to time to nourish the wood.

Watch video: wood care

Watch video: how to wash accessories

No. Although food-grade silicone withstands high temperatures, nylon cord and clasps do not. With heat, they lose strength, weaken, and can burn, jeopardizing the safety of the product and your baby.

This applies to all products with cord and clasps: pacifier clips, nursing necklaces, and similar accessories.

Watch video: why not to sterilize

At VazART®, we support the circular economy, but according to the Consumer Statute, our products are classified as personal use goods.

For hygiene and child safety, we do not recommend reusing them or acquiring them second-hand.


Orders

Your order, step by step

Dispatch takes place 5 to 7 business days after payment confirmation by the payment gateway, or after sending the proof of bank transfer.
All products are handcrafted upon receipt of payment, in order of arrival. We do not keep finished stock, because each piece can be customized in colors according to each mom's preferences.
Once the package is processed, you will receive an email with the Coordinadora tracking guide. You can track it at www.coordinadora.com, "Track" section.

VazART® products cannot be exchanged, returned, or refunded once dispatched, for the following reasons:

They are personal use accessories in direct contact with babies, which excludes them from the right of withdrawal according to Art. 47 of Law 1480 of 2011 (Colombian Consumer Statute), which exempts goods that by their nature cannot be returned for reasons of hygiene or safety.

Each product is handmade to order, so there is no stock for exchanges.

What does VazART® cover? If you receive a product with a verifiable manufacturing defect, you have 5 business days from receipt to report it via WhatsApp with a photo or video of the defect. We evaluate each case and, if applicable, replace the product at no cost.

By placing your purchase, you accept these conditions, also available in our return policy.


Logistics

Shipping throughout Colombia and the world

Orders over COP$300,000: free shipping
Main Departments
COP$13,000
Bogotá, Antioquia, Valle del Cauca, Atlántico, Bolívar, Santander, Risaralda, Quindío, Caldas, Norte de Santander, Magdalena, Cundinamarca
Applies to all cities in the department
Other Departments
COP$18,000
Boyacá, Huila, Tolima, Nariño, Cauca, Cesar, Sucre, Córdoba
Remote Areas
COP$25,000
Amazonas, San Andrés, Guaviare, Vaupés, Vichada, Putumayo, Guainía, Chocó, Casanare, Meta
International
COP$90,000
Shipments via DHL or FedEx (~22 USD). Destination taxes are the customer's responsibility.

Payments

Payment methods

Option 1 · Mercado Pago: Credit cards (Visa, Mastercard, Amex, Codensa), debit cards, PSE transfer, cash at Efecty points, Mercado Pago balance, and installments with Mercado Crédito.

Option 2 · Direct Bancolombia transfer: Contact us via WhatsApp to receive the account number. Once the transfer is complete, send us the receipt via WhatsApp (green icon in the bottom right corner).


Made for you

Custom orders and personalization

Yes, many products can be customized in terms of colors. The process is simple:

1. Add the product marked as "customized" to your cart.

2. Contact us via WhatsApp and tell us the colors you want.

3. We'll send you a visual proposal for your approval.

4. We'll manufacture and ship it.

Unfortunately, no. There are two important reasons:

Product safety: Soother clips with letters become too long and prevent compliance with child safety standards.

Baby safety: Displaying your baby's name on a visible accessory can pose a real risk. It's a way for ill-intentioned individuals to gain their trust. More information here.

Do you have more questions?

We are available Monday to Friday, 8 am – 7 pm