Frequently Asked Questions · VazART®
VazART® · Help

Everything you need to know. We answer your questions.

Materials, care, shipping, payments, and personalization.

Because being a mom shouldn't cost you being you.

The product

What every mom asks

It's a baby-friendly accessory for moms: beautiful, tug-proof, and 100% chewable, made from antibacterial food-grade silicone free of BPA. Because as moms, we have to forget about our accessories for a while — our motto is: Live your femininity and empower your motherhood!

Its benefits:

  • Designed with baby's safety in mind in every detail.
  • Entertains the baby during feedings, leading to greater concentration, longer feedings, and a stronger mom-baby bond.
  • Develops fine motor skills and stimulates sight and touch thanks to different textures and colors.
  • Calms the baby's grasping instinct.
  • Works as a teething toy, relieving teething symptoms and supporting the development of maxillofacial muscles.
  • Mom can wear accessories without worrying about the baby getting hurt, damaging the necklace, or choking.
  • While babywearing, your baby is distracted without pulling your hair, hanging from your earrings, or scratching you.
  • Helps during growth spurts.
Each stage is designed according to the baby's developmental moment. You will find the complete explanation with all the differences on our stages page: view VazART® Stages

Yes, as long as it is used correctly. The necklace is worn by the mom, not the baby. The baby explores and chews on it while being held or nursing, always under supervision.

The materials are BPA-free antibacterial food-grade silicone, certified by the FDA and the EU. The clasps are tested to withstand more than 138 N without detaching or breaking off any pieces. The baby should never be left alone with the accessory.

Watch resistance test video

Yes. The pieces are 100% chewable — they are made of food-grade silicone designed exactly for that. Biting the necklace helps relieve teething discomfort and is a natural part of the baby's sensory exploration. The clasp should not be bitten.
No. It is an accessory for the mom, not a toy. That's why at VazART we don't make necklaces with integrated teethers. Doing so makes the necklace perceived as a toy and can pose a real choking hazard if the baby is left alone with it. The necklace must be worn by the mom while the baby explores it, always under supervision.
For child safety regulations, the pacifier clip has a maximum length of 22 cm not including the clasp. This measurement is not arbitrary; it is the limit established by regulations to ensure that the accessory does not pose a risk to the baby. For this same reason, it is not possible to add letters or names: they would extend the pacifier clip beyond what is allowed.

The choice of color doesn't depend on what's "best" for the baby, but on what you like best as a mom. The necklace is an accessory designed for you, with benefits for your baby.

Babies need to interact with all ranges of colors: light, dark, contrasting, bright, soft. There is no mandatory or uniquely recommended color.

My advice: choose the shades that make you feel comfortable and happy wearing it, because that's what makes it special. The baby will enjoy it and benefit just the same, regardless of the color palette.

Safety

Materials and certifications

BPA
FREE

Antibacterial food-grade silicone, BPA-free and free of toxic materials, certified by the FDA (USA) and the EU (Europe). All clasps are special and safe for your baby.

BEECH
WOOD

Certified beech wood, a natural, resistant, and safe material for contact with babies. It does not contain aggressive varnishes or chemical treatments. It is nourished with vegetable oil to preserve its properties.

Pacifier clips are designed following the European Standard EN 12586:2008+A1:2011, which requires them to withstand at least 90 N without breaking or detaching small parts.

At VazART we go further: our internal tests apply 138.3 N (14.1 kg), equivalent to more than 50% above the required minimum, and our products successfully pass them. Other products comply with standard EN-71.

Watch resistance test video

Use and maintenance

Easy care, safe use

How to clean them
  • Hand wash with warm water and neutral soap.
  • You can also put them in the dishwasher.
  • Do not boil or use a sterilizer.
  • Store in a dry, clean place at room temperature.
  • Replace every 3–4 months or at any sign of wear.
Warnings
  • Do not bite the clasp or modify the accessory.
  • Do not leave the baby alone with the necklace; always supervise.
  • Pacifier clips must be attached to clothing, never with loose ties.
  • Do not use pacifier clips while the baby is sleeping.
  • Verify correct assembly before each use.
  • Do not attach other objects to the pacifier clip.

Maintaining hygiene is simple. Follow these instructions according to the material:

Silicone · Pacifier Clips · Necklaces

  • Hand wash with warm water and neutral soap.
  • Rinse well and air dry.
  • You can also use a dishwasher.
  • Do not use sterilizers, microwaves, or boiling. The cord and clasps lose strength with heat.

Beech Wood Pieces

  • Clean with a damp cloth.
  • Do not submerge in water.
  • Do not use harsh chemicals.
  • Apply vegetable oil periodically to nourish the wood.

Watch video: wood care

Watch video: how to wash accessories

No. Although food-grade silicone can withstand high temperatures, the nylon cord and clasps cannot. With heat, they lose strength, weaken, and can burn, risking the safety of the product and your baby.

This applies to all products with cords and clasps: pacifier clips, nursing necklaces, and similar accessories.

Watch video: why not to sterilize

At VazART® we support the circular economy, but according to the Consumer Statute, our products are classified as personal use goods.

For hygiene and child safety, we do not recommend reusing them or purchasing them second-hand.

Orders

Your order, step by step

Dispatch is made 5 to 7 business days after purchase confirmation by the payment gateway, or after sending the proof of payment in case of bank transfer.
All products are handmade after payment is received, in order of arrival. We do not keep pre-made stock, because each piece can be customized in colors according to each mom's preferences.
Once the package is processed, you will receive an email with the Coordinadora tracking guide. You can track it at www.coordinadora.com, "Track" section.

VazART® products cannot be exchanged, returned, or refunded once shipped, for the following reasons:

They are accessories for personal use in direct contact with babies, which excludes them from the right of withdrawal according to Art. 47 of Law 1480 of 2011 (Colombian Consumer Statute), which exempts goods that by their nature cannot be returned for reasons of hygiene or safety.

Each product is handmade to order, so there is no stock for exchanges.

What does VazART® cover? If you receive a product with a verifiable manufacturing defect, you have 5 business days from receipt to report it via WhatsApp with a photo or video of the defect. We evaluate each case and, if applicable, replace the product at no cost.

By making your purchase, you accept these conditions, also available in our return policy.

We do our best to ensure that the photographs faithfully represent the true colors of each product. However, lighting, camera, and the screen from which you view the images can cause differences in color perception.

These differences do not constitute a manufacturing defect or a quality issue. If you wish to exchange the product due to a color preference, the exchange will be subject to our current exchange policy and transportation costs will be borne by the customer.

Logistics

Shipping nationwide in Colombia and worldwide

Orders over COP$300,000: free shipping
Main departments
COP$13,000
Bogotá, Antioquia, Valle del Cauca, Atlántico, Bolívar, Santander, Risaralda, Quindío, Caldas, Norte de Santander, Magdalena, Cundinamarca
Applies to all cities in the department
Other departments
COP$18,000
Boyacá, Huila, Tolima, Nariño, Cauca, Cesar, Sucre, Córdoba
Re-shipment zones
COP$25,000
Amazonas, San Andrés, Guaviare, Vaupés, Vichada, Putumayo, Guainía, Chocó, Casanare, Meta
International
COP$90,000
Shipping via DHL or FedEx (~22 USD). Destination taxes paid by the customer.

Payments

Payment methods

Option 1 · Mercado Pago: Credit cards (Visa, Mastercard, Amex, Codensa), debit cards, PSE transfer, cash at Efecty points, Mercado Pago balance, and installments with Mercado Crédito.

Option 2 · Direct Bancolombia transfer: Contact us via WhatsApp to receive the account number. Once the transfer is made, send us the receipt via WhatsApp (green icon at the bottom right).

Made for you

Orders and customization

Yes, many products can be customized in colors. The process is simple:

1. Add the product marked as "customized" to your cart.

2. Contact us via WhatsApp and tell us the colors you want.

3. We will send you a visual proposal for your approval.

4. We will manufacture and ship it.

Unfortunately, no. There are two important reasons:

Product safety: pacifier clips with letters become too long and prevent compliance with child safety standards.

Baby's safety: exposing your baby's name on a visible accessory can pose a real risk. It's a way for ill-intentioned people to gain their trust. More information here.

More questions?

We are available Monday to Friday, 8 am – 7 pm